Zipline engineer. Gardener. Tree climber. Certified arborist. Certified plant nerd. Commercial landscape closer. Business builder. Hip hop children's book author. ITIL-certified ITSM nerd. And today: Strategic Enterprise AE at Salesforce, leading the charge on AI-native selling.
Whatever I sell, I become an expert in it. I get certified in my customers' world, build the thing everyone said someone should build, then teach everyone else how.
This year, the thing I built was a full AI-native sales system. It spread to over 1,000 sellers and changed how Salesforce goes to market. The whole story is on this desktop.
// start with fit.cfg, or go straight for the side quests. they pop for a reason.
No need to take my word for any of this. Each card expands into the specifics.
Ten years of selling into rooms where the buyer has seen every pitch before. Landscape contracts at first, then software, now $300B+ strategic accounts at Salesforce.
I rebuilt my sales workflow around Claude Code, Claude Cowork, and MCP integrations I wrote myself. It runs my account prep now.
Comfortable opening my laptop mid-meeting and just showing customers the answer.
I joined a startup-inside-Salesforce selling ITSM with zero ITSM experience. So did most of the team. So I built the ramp.
Not a prompting habit. A system with inputs, processing, and outputs, like any other piece of infrastructure.
Anyone can build a personal AI workflow. The part worth paying attention to is what happened after.
Straight from the horse's mouth: a sales leader's note after an enablement session, and a colleague documenting the workflow so it didn't depend on me.
Customer specifics are redacted where confidential. Ask me directly for anything that needs more depth.
A Fortune 500 manufacturing prospect was evaluating a new IT and HR service product against entrenched ITSM incumbents, with no existing reference customers in this category to point to. ITSM is also big, complex, and mission-critical: a CIO at a $300B-revenue company isn't going to rip out the architecture running their entire business for something relatively untested.
Used the AI stack to build a white-labeled, account-specific evaluation experience pulling in their real context, rather than handing over a generic deck: interactive vision, ROI calculators tied to their outcomes, recorded demos specific to their business. Also built a pilot program, with partner buy-in, packaging the most foundational components of the solution so the customer could see the full vision and test and build on their own, including how to use agentic coding tools to extend the solution themselves: a multimillion-dollar solution for close to zero dollars.
A live, custom evaluation experience built in hours, not weeks, that let the customer validate the solution on their own terms before a single conversation. A white paper version of the same work went directly to the customer. The pilot program was packaged so other accounts can run it too.
That white paper got us into the conversation for a $25M opportunity. The account is currently running its technical evaluation of the platform.
I'm being careful about what's shareable here without sign-off from the account team. Happy to walk through the real specifics live rather than post them publicly.
Same redaction logic as above. This one involves a named competitor and a named account, so I'd rather talk through it directly than write the specifics here.
I sell a brand-new agentic ITSM solution at Salesforce, which means going up against ServiceNow, one of the largest legacy IT companies in the world, at accounts deeply entrenched with them. I needed credibility with IT buyers fast, so I got ITIL certified to speak my customers' language.
The prep courses on the market were slow, dry, and overpriced. So I built a better one: interactive learning modules, full mock exams, flashcards, and a weekend study plan. Then I gave it away for free: to my coworkers, so they could get certified and speak the language of our customers too, and to aspiring IT professionals who need to pass their ITIL exam to get into the trade.
passthefoundation.com →A COVID project: I didn't want the pandemic to end without having built something interesting and unique. So I wrote a board book for my kids about a rapping shark, the world's first read-along hip hop children's book, complete with an actual recorded rap so kids can learn the flow and read along.
Printed in the USA, sold online, and rooted in hip-hop-based education research on using rhythm to build early literacy. Also proof that "creative output" on this desktop isn't a resume word.
jawzeezy.com →The tools changed. The job didn't.
I've spent my career helping people adopt new technology, and becoming an expert in whatever I sell. AI is just the newest version of that.
Moved from California in November 2024, closer to family after my father's Parkinson's diagnosis.
I've spent my career helping organizations adopt technology that made people nervous. This year I built my own workflows and GTM tools with AI-native tooling, taught hundreds of others how, and watched it spread like wildfire throughout Salesforce. The companies building this future are the ones I want to build for next.
Travis
You've now seen the pattern up close: ropes course engineer to arborist to commercial closer to AI-native strategic seller. Every stop, the same move. Go deeper than anyone expects, build the thing, teach everyone else.
The next thing I want to master is selling for the company building this future. If you're reading this from inside one of those companies, the buttons below are for you.